Shipping and payment conditions

shipping costs and delivery times

Germany, EU and non-EU: Free shipping worldwide

Customs costs: Please note that if you order from non-EU such as Switzerland, you will incur customs costs, which will be charged directly to you by DHL and the delivery time may take 1-2 days longer due to this of customs clearance. Unfortunately, we cannot yet calculate customs clearance costs into the products in advance. Before purchasing, please check here to see what additional customs clearance costs will be added.

Have you ordered a product where you will still receive a draft? Please note that the delivery time may vary slightly here. We aim to send you the designs within 24-72 hours (depending on the day of the week and weekend). As soon as we have your approval, your products will be on their way to production and you can expect the delivery time mentioned above (approx. 3-5 working days and for Converse Chucks approx. 5-7 working days).

Payment info

We offer various payment service providers such as Paypal, Google Pay, Klarna, Apple Pay, payment by credit card, etc. If you do not want to use a payment service provider, you of course also have the option of paying by bank transfer (advance payment). Please note that the delivery time can only begin once the payment has been received because we can only start production then.

Our bank account details are:

Account holder: Lucy & Co. GmbH
IBAN: DE90 4525 0035 0014 0440 36
Sparkasse Witten
Purpose: Please state your order number

If you are transferring from abroad, please note that you bear all costs for the transfer and we will not be charged any costs. Otherwise we will have to request this from you. Thank you in advance for your understanding.